Page Vault Status

Last updated April 19 at 12:12pm CT

Issues with logging in and Facebook video.

If you experience issues with logging in to Browser, we have a workaround—please see below for details.

If you are experiencing other issues, please submit a support request.

Page Vault Browser

Launcher (Lock on homepage) / Logging In

Many users continue to get "this computer cannot connect" errors when trying to log in. We are working through a system-wide solution but will be another 2-4 weeks before rollout. If you are experiencing issues we have a temporary workaround in the meantime; please contact support to gain access.

Page Vault Browser, General

No known isues

Portal-Enbled Browser

No known issues

Facebook Expander: Single Timeline Capture

Facebook changed their page-structure for "Watch" and "Live" videos, which has caused our Expander to no longer open all comments on those types of posts. We're actively working to update our algorithms to fix this.

Facebook Expander: Post by Post (beta)

Facebook changed their page-structure for "Watch" and "Live" videos, which has caused our Expander to no longer open all comments on those types of posts. We're actively working to update our algorithms to fix this.

Instagram Grid Scroll

No known issues

Instagram Post Expander

No known issues

Twitter Scroll

No known issues

Portal

View captures

No known issues

Export all captures

No known issues

PDF generation (after captures)

No known issues

No PDF metadata cover page

No known issues

Admin create/delete new accounts

No known issues

Batch

Web Pages

No known issues

Videos

No known issues

Documents

No known issues